How do I call a specific Visions branch?
In order to better serve our members who visit our branch offices, those offices are generally not available for assistance by telephone.
If you need to reach a particular staff member at one of our branch offices, or if you have a question regarding services at a specific branch location, please call our Contact Center.
Contact Center Telephone Number
800.242.2120, menu option 4
Contact Center Hours
Monday - Friday: 8:30 am - 6:00 pm
Saturday: 8:30 am - 2:00 pm
Our Contact Center can assist with teller transactions, card services, loan applications, and more. They also respond to Live Chat requests and serve members in both English and Spanish.
For Debit Card and Visions Visa Credit Card support
Simply call 833.224.5785 for 24/7 support for the following requests:
- Card activations
- Report fraud or dispute charges
- Report a lost/stolen card
- Change your PIN
General FAQ
- What is the maximum daily ATM withdrawal limit?
- Is Visions insured by the National Credit Union Administration (NCUA)?
- How can I change my PIN for my Visions debit or credit card?
- How do I obtain a certified check from Visions? (Also known as an official or guaranteed check.)
- What is a Secure Access Code and how do I get one?
- Am I charged a fee for using non-Visions ATMs?
- How can I set up direct deposit?
- How can I make an online withdrawal?
- What kind of savings bonds can I use at Visions?
- What is your routing number?
