Automated Telephone Banking

Day or night, handle your account transactions* by calling 800.242.2120. Here's how!


elderly woman on the phoneSmart Teller

Start with menu option 1 and select Smart Teller to access our 24/7 automated phone service. You don’t need transaction codes or services codes, just your account number and a PIN. 

Using speech recognition or touch tone responses, you’ll be able to:

  • Check your balances and recent transaction history
  • Transfer between savings and checking accounts
  • Process payments to loans, credit cards, and mortgages
  • Review loans, payoffs, and late payments
  • Withdraw checks from your accounts
  • Process stop payments on your personal checks

…and more!

New user?
If you’re new to our automated services, you might not have a PIN yet. When you call in, simply follow the prompts to set your preferences and you’ll be ready to go!

Download our User Guide

Familiar with our old friend P.A.T.?
Our previous service, Phone Access Teller (P.A.T.) has been updated to Smart Teller, making it more user-friendly and easier to navigate. We’ve kept the same phone numbers, though, so you’ll still reach Smart Teller if you call us at 607-757-9411 or 800-843-2892.


Get started with Smart Teller


Smart Info

When you call our Contact Center at 800.242.2120, skip the wait with Smart Info. This automated service allows you to check your:

  • Account balances
  • Loan information
  • Recent transactions
  • Last payroll or ACH deposit
  • Pending deposits and withdrawals

How does it work? 
It’s automatic! When calling during business hours, if you select option 3 for loan information or option 4 for account details and happen to be put on hold, then Smart Info will prompt you to get started. It’s that easy!


About our Contact Center

Representatives are available to answer calls Monday through Friday 8:30am-6:00pm and Saturday 8:30am-2:00pm. Reach us at 800.242.2120 or using the Live Chat feature in digital banking.

*Visions membership required with $1 minimum deposit for Smart Teller and Smart Info services. Certain membership eligibility requirements apply; visit visionsfcu.org/join or ask a representative for details.


Smart Teller FAQ