Branch & Contact Center
Branch
When you think of Visions, these member service employees probably come to mind. At more than 50 locations in New Jersey, New York, and Pennsylvania, our Branch teams are comprised of tellers, accounts specialists, loan officers, and managers. Together, they ensure quality, in-person service for our members – from cashing checks to applying for loans. They also process overnight transactions and act as a liaison for all members and support departments.
Contact Center
Whether temporarily out of town, living across the globe, or just handling their personal banking at home – all Visions members deserve full, equitable access to our products and services. That’s where our Contact Center comes in! This department is our one-stop shop for over 90% of our products, services, and solutions. From offices in Endwell (NY), Reading (PA), and Saddle Brook (NJ), our Contact Center answers calls beyond Visions’ regular office hours, responds to Live Chat requests, and serves members in both English and Spanish across all 50 states and abroad.
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Business Performance
The objective of the Business Performance department is to define, analyze, and re-engineer organizational processes to increase efficiency, reduce pain points for members and staff, and improve operating performance. They’re primarily focused on (1) process improvement, identifying value and non-value-added steps in existing processes and systematically removing waste, and (2) data analytics that helps business units make better decisions and empower marketing with data to deepen member relationships. The Business Performance team employs a Lean/Six Sigma, DMAIC methodology to leverage web programming, robotic process automation (RPA), and upcoming machine learning and AI capabilities to automate business processes alongside the use of SQL and Business Intelligence tools to provide powerful data visualizations and insights.
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Digital Banking
Our digital developers, programmers, and innovators are constantly tweaking and improving our website, mobile app, and integrated tools in online banking. With a primary goal to increase digital efficiency, the Digital Banking team frequently partners with all internal departments, industry leading vendors, and FinTech providers to create a digital ecosystem for our members. While these upgrades are being tested and introduced, other Digital teammates are making sure the online and mobile platform stays operational 24/7.
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Finance
The Finance department’s accounting staff is responsible for ensuring that Visions’ general ledger accounts are reconciled efficiently and accurately. They work to make sure that credit union assets, liabilities, equity, income, and expense transactions are recorded properly. In addition, they oversee all account reconciliations, ranging from cash withdrawals to new loans and more.
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Human Resources
Our Human Resources department acts as ambassadors and advocates both for existing and prospective employees. That means benefits, payroll, talent retention, and recruitment efforts for the organization. They also facilitate employee engagement, guiding and promoting an equitable and inclusive culture that celebrates diversity.
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Internships
Our internship program offers an incredible opportunity to gain useful job experience, network with a wide variety of leaders at Visions, and strengthen professional skills, all while building the students’ knowledge of personal finance.
Visions Business Academy
Through partnerships with certain school districts, our high school interns work with Financial Wellness Officers and school representatives to prepare a financial education curriculum for their district, featuring information on credit union products, services, and programs. Learn about our Visions Business Academy and high school internships.
College Internships
We also have internships for students pursuing higher education. If you do not see a specific internship opportunity that interests you, please contact the Talent Team at TalentTeam@visionsfcu.org directly for further assistance.
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IT Operations
As subdivisions of the Information Technology department, several teams support our core operations, including our Data Warehouse, Programming, Systems Integration, and IT Projects teams. These IT Operations teams ensure that critical business processes run on-time, every time. They’re regularly designing automation processes, implementing new code, and pursuing perfection so our key systems are optimized for members to use anytime.
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Marketing & Community Development
Marketing
Our Marketing team is responsible for the credit union’s marketing, events, and internal communications. With specialized roles within the department – including graphic design, video production, event planning, and more – these creatives work to promote our brand, products, and services.
Community Development
You’ll often see our Community Development team around town as Visions Cares. Committed to community, they’re ensuring that Visions is giving back – A LOT – to support the nonprofit organizations. This department facilitates relationships with community organizations, reviews requests for grants, in-kind donations, and volunteers, and oversees quarterly giveback campaigns that involve our staff in causes that impact our communities.
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Member Operations
The Member Operations team specializes in compliance and reporting as it relates to Individual Retirement Accounts (IRAs), subpoenas/levies, death claims, abandoned property, and expulsions. They frequently collaborate with our internal Trust department to maintain accounts with approved power of attorney and trust documents.
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Risk Mitigation
As the in-house experts on scams, identity theft, and suspicious transactions, our Risk Mitigation department has a team that
studies fraud and another team dedicated to the Bank Secrecy Act (BSA). They’re watching the latest statistics and trends in fraud, understanding what scams look like and how to counter them. They also monitor member accounts and daily transactions for red flags and unusual activity, especially as related to financial regulations and security measures such as OFAC, Anti-Money Laundering, and Suspicious Activity Reports.
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Technical Services & Infrastructure Support
Our Information Technology department includes a Service Desk that provides exceptional service to teams across the organization – fixing issues with applications, ordering and deploying hardware, and responding to tickets across all our locations. Other IT services include support for our technical infrastructure, including servers, communications, and software applications.
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Can't find what you're looking for?
These are just some of the career areas within Visions. If you can't find exactly what you're looking for, fill out our Career Interest Form and we'll send you information when new career opportunities matching your interests become available! This form is not considered an application for employment.
Or, feel free to contact our Talent Team to discuss your career goals and qualifications at TalentTeam@visionsfcu.org or by calling 800.242.2120, ext. 10501.
Explore more of our teams and career interests.
