Your Security Matters

Important Security Message About Unexpected Calls and texts

Smishing is a form of social engineering in which fraudsters send text messages (SMS) to individuals in hopes to obtain sensitive information. Visions has recently received reports from members receiving text messages asking them to verify a transaction on their account. When a member replies to the text, they receive a call from the fraudsters asking for their online banking credentials and one-time passcodes. Learn more about text message scams.

Visions will NEVER ask for online banking credentials or One-Time Passcodes via an outgoing phone call to you. This information should never be shared with anyone. If you are ever unsure if a message is legitimate, contact us at 800.242.2120. You can also report card issues 24/7 at 833.224.5785.

It should also be noted that employees from our Fraud Department will not provide a “badge number” to verify their identity.

Zelle® Safety

Pay It Safe

Whether you’re using Zelle® directly through your banking app or the Zelle® app, it's important that you know and trust those you send money to. Click the link for more tips to help protect yourself and prevent fraud:

Current Security Tips

COVID-19 Scams

As the coronavirus pandemic continues in full swing, we have seen a noticeable uptick in COVID-19 related scams. We want to ensure your safety during these difficult times, so watch out for the following scams.

  • Individuals and businesses selling fake cures for COVID-19 online. Remember that the Centers for Disease Control and World Health Organization have not yet endorsed a viable cure, and anyone attempting to sell you one is a fraudster.
  • Phishing emails from entities posing as the WHO or CDC are on the rise. Beware of any links in these emails and delete them right away.
  • Malicious websites and apps have begun to appear that share coronavirus-related information. They are attempting to trick you into gaining access to your device, then locking them until payment is received.
  • Individuals are seeking donations fraudulently for illegitimate or non-existent charitable organizations. If you're thinking of donating to relief efforts, use reputable, well-established charities.
  • Some medical providers have obtained patient information for COVID-19 testing and have used that information to fraudulently bill for other tests and procedures.

In addition to these scams, we have also encountered people going door to door to sign people up for COVID-19 tests, as well as individuals receiving emails, phone calls, and text messages to order them. Be sure to consult your physician before engaging in any testing.

Watch Out for Suspicious Phone Calls

There has been an increase in fraudulent calls lately. Scammers have figured out how to spoof companies' phone numbers to show as legitimate on your caller ID.

Vishing is a form of social engineering where fraudsters use phone calls to obtain sensitive information. Spoofing occurs when the fraudsters use a legitimate phone number to make it look like the call is coming from a business the members know and trust.

Remember: Visions will never call and ask you for your information. Never give out your debit card, credit card, PIN, secure access code, or online banking information over the phone. If you're questioning the legitimacy of a call, hang up and call us at 800.242.2120.

Spam Home Warranty Letters

If you have a mortgage, you may have received a letter saying that your home warranty is set to expire. This is not a notification from Visions and can be discarded.

Additional Links and Resources

Continue exploring resources to keep your information protected and accounts secure.

Text Message Scams

It’s more common than you’d think. In text messages, scammers often impersonate Visions, Visa®, and other organizations in order to access personal information, bank accounts, credit cards, and more. It’s called “smishing.” And they’re targeting consumers just like you.

How to Handle Unexpected Checks

How to Handle Unexpected Checks Did you get a check in the mail you weren't expecting? Maybe even one you were expecting, but it looks a little funny? There are ways to verify it to make sure you're not depositing a counterfeit check – and it all starts with the source. Checks…

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