Security
Your Security Matters
Important Security Message About Unexpected Calls and Texts
Smishing is a form of social engineering in which fraudsters send text messages (SMS) to individuals in hopes to obtain sensitive information. Visions has recently received reports from members receiving text messages asking them to verify a transaction on their account. When a member replies to the text, they receive a call from the fraudsters asking for their online banking credentials and one-time passcodes. Learn more about text message scams.
Vishing is a form of social engineering where fraudsters use phone calls to obtain sensitive information, and spoofing occurs when the fraudsters use a legitimate phone number, making it appear like the call is coming from a business you may know and trust. Learn more about phone scams and phishing.
Visions will NEVER ask for online banking credentials or One-Time Passcodes via an outgoing phone call to you. This information should never be shared with anyone. If you are ever unsure if a message is legitimate, contact us at 800.242.2120. You can also report card issues 24/7 at 833.224.5785.
It should also be noted that employees from our Fraud Department will not provide a “badge number” to verify their identity.
Zelle® Safety
Make sure you're using Zelle® safely.
Send money with Zelle® to those you know and trust. Follow these safety tips to send and receive with confidence. Click the link below for more tips to help protect yourself and prevent fraud:
Additional Links and Resources
Continue exploring resources to keep your information protected and accounts secure.
Monitor Your Accounts
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Cybersecurity: AI-Powered Deepfakes
Advancements in technology and artificial intelligence (AI) have given rise to deepfakes, which are video or audio content that have been altered to make a person look or sound like someone else. While some deepfakes are intended to be funny or amusing, others can be misleading or fraudulent. When used convincingly and with ill intent, deepfake technology is a vehicle for fraud, whether that’s during a single conversation or after building your trust over time. Use the following tips to stay protected. By staying vigilant for red flags and informed about common tricks, you can help to protect your accounts and personal information.
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Cybersecurity: "Smart" Fraud
Not all fraudsters are human. With recent advances in technology, many scams and attempts at fraud are enhanced or channeled through smart technology such as bots and artificial intelligence (AI) software. Protecting yourself generally looks the same, though, whether it’s a human scammer or AI. Here are common scams that utilize AI and a few preventative steps for protecting your accounts and personal information while you’re online.
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Zelle® Safety
Located conveniently in your Visions FCU Mobile app, Zelle® enables you to send and receive money with friends and family, even if they bank somewhere different than you. Follow these easy tips to use Zelle® safely: (1) Only send money to those you know and trust, (2) Beware of payment scams, (3) Treat Zelle® like cash.
