Security
Your Security Matters
Important Security Message About Unexpected Calls and Texts
Smishing is a form of social engineering in which fraudsters send text messages (SMS) to individuals in hopes to obtain sensitive information. Visions has recently received reports from members receiving text messages asking them to verify a transaction on their account. When a member replies to the text, they receive a call from the fraudsters asking for their online banking credentials and one-time passcodes. Learn more about text message scams.
Vishing is a form of social engineering where fraudsters use phone calls to obtain sensitive information, and spoofing occurs when the fraudsters use a legitimate phone number, making it appear like the call is coming from a business you may know and trust. Learn more about phone scams and phishing.
Visions will NEVER ask for online banking credentials or One-Time Passcodes via an outgoing phone call to you. This information should never be shared with anyone. If you are ever unsure if a message is legitimate, contact us at 800.242.2120. You can also report card issues 24/7 at 833.224.5785.
It should also be noted that employees from our Fraud Department will not provide a “badge number” to verify their identity.
Zelle® Safety
Make sure you're using Zelle® safely.
Send money with Zelle® to those you know and trust. Follow these safety tips to send and receive with confidence. Click the link below for more tips to help protect yourself and prevent fraud:
Additional Links and Resources
Continue exploring resources to keep your information protected and accounts secure.
Monitor Your Accounts
-
Zelle® Safety
Located conveniently in your Visions FCU Mobile app, Zelle® enables you to send and receive money with friends and family, even if they bank somewhere different than you. Follow these easy tips to use Zelle® safely: (1) Only send money to those you know and trust, (2) Beware of payment scams, (3) Treat Zelle® like cash.
-
Cybersecurity and Social Media
Although it may be challenging to maintain privacy on social media, taking sensible precautions can provide you with peace of mind. Here are steps you can take to protect your information.
-
Cybersecurity: Secure Your Mobile Devices
To keep your personal information secure, it’s important you make sure your devices are updated and equipped with the latest security features.
