Your Security Matters
Important Security Message About Unexpected Calls and texts
Smishing is a form of social engineering in which fraudsters send text messages (SMS) to individuals in hopes to obtain sensitive information. Visions has recently received reports from members receiving text messages asking them to verify a transaction on their account. When a member replies to the text, they receive a call from the fraudsters asking for their online banking credentials and one-time passcodes. Learn more about text message scams.
Visions will NEVER ask for online banking credentials or One-Time Passcodes via an outgoing phone call to you. This information should never be shared with anyone. If you are ever unsure if a message is legitimate, contact us at 800.242.2120. You can also report card issues 24/7 at 833.224.5785.
It should also be noted that employees from our Fraud Department will not provide a “badge number” to verify their identity.
Zelle® Safety
Pay It Safe
Whether you’re using Zelle® directly through your banking app or the Zelle® app, it's important that you know and trust those you send money to. Click the link for more tips to help protect yourself and prevent fraud:
Current Security Tips
Watch Out for Suspicious Phone Calls
There has been an increase in fraudulent calls lately. Scammers have figured out how to spoof companies' phone numbers to show as legitimate on your caller ID.
Vishing is a form of social engineering where fraudsters use phone calls to obtain sensitive information. Spoofing occurs when the fraudsters use a legitimate phone number to make it look like the call is coming from a business the members know and trust.
Remember: Visions will never call and ask you for your information. Never give out your debit card, credit card, PIN, secure access code, or online banking information over the phone. If you're questioning the legitimacy of a call, hang up and call us at 800.242.2120.
Spam Home Warranty Letters
If you have a mortgage, you may have received a letter saying that your home warranty is set to expire. This is not a notification from Visions and can be discarded.
Additional Links and Resources
Continue exploring resources to keep your information protected and accounts secure.
Monitor Your Accounts
More Security Tips
Security Brochure
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Let's Team Up for Your Protection
Your account security is our priority. You can join the effort, too, and be our partner in protecting your accounts and personal information. Use these online resources to maximize your security.
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Debit Card & Credit Card Support
Whether you have an issue with your card or simply want to change your PIN, here's what to do and who to contact.
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Text Message Scams
It’s more common than you’d think. In text messages, scammers often impersonate Visions or other organization like Visa® in order to access personal information, bank accounts, credit cards, and more. It’s called “smishing.” And they’re targeting consumers just like you.