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Protecting your cards from suspicious activity

Visions has an extra fraud prevention program to protect your credit and debit card.

  • You may encounter some instances where your transaction could be declined if the activity is considered extremely suspicious. If your card is denied for a legitimate transaction or if you discover unusual activity in your account, please call us at 800.242.2120.
  • Always monitor your statements or review your accounts online to watch for unusual activity. If you see a suspicious transaction, be sure to contact us immediately. And we'll do the same... 
  • To verify transactions that seem suspicious or unusual, we may text you from our Fraud Monitoring SMS short code: (23618). We strongly encourage you to save 23618 to your phone's contacts as Visions Fraud Monitoring. That way, you'll know when it's us texting you – and not a scammer!

 Learn more about fraud protection and account security.

Have you had card problems?

If you have experienced any of the following issues, please call 833.224.5785 (available 24/7):

  • Lost cards
  • Stolen cards
  • Card disputes or unauthorized charges on your card

 

Prevent Card Fraud through Digital Banking Alerts and Controls

Use our convenient services available through Digital Banking to protect yourself.

Get alerts of any unusual activity or charges on your Visions debit and credit cards.

  • Charges above a dollar amount you choose
  • Visa® alerts
  • Security alerts related to Digital Banking

Learn more about alerts.

Increase security with Card Controls in digital banking.

  • Lock or unlock your card to allow or prevent new purchases
  • Report fraudulent transactions on your card
  • Order a card replacement

Learn more about digital banking.

 

Are you concerned about fraud or want to report a scam?

Please contact us if you believe you have received a suspicious email, text message, or phone call from Visions, or if you provided any of your personal information including your account number.

You may contact a representative in our Contact Center during normal business hours at 800.242.2120. If you'd like to report any card related fraud, please call 833.224.5785 (available 24/7).

Security Articles

View All Security Articles

  • Cybersecurity: AI-Powered Deepfakes

    Advancements in technology and artificial intelligence (AI) have given rise to deepfakes, which are video or audio content that have been altered to make a person look or sound like someone else. While some deepfakes are intended to be funny or amusing, others can be misleading or fraudulent. When used convincingly and with ill intent, deepfake technology is a vehicle for fraud, whether that’s during a single conversation or after building your trust over time. Use the following tips to stay protected. By staying vigilant for red flags and informed about common tricks, you can help to protect your accounts and personal information.

    Image for cybersecurity deepfake article

  • Cybersecurity: "Smart" Fraud

    Not all fraudsters are human. With recent advances in technology, many scams and attempts at fraud are enhanced or channeled through smart technology such as bots and artificial intelligence (AI) software. Protecting yourself generally looks the same, though, whether it’s a human scammer or AI. Here are common scams that utilize AI and a few preventative steps for protecting your accounts and personal information while you’re online.

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  • Zelle® Safety

    Located conveniently in your Visions FCU Mobile app, Zelle® enables you to send and receive money with friends and family, even if they bank somewhere different than you. Follow these easy tips to use Zelle® safely: (1) Only send money to those you know and trust, (2) Beware of payment scams, (3) Treat Zelle® like cash.

    Person at a table with cell phone and laptop