Endwell, NY – Visions Federal Credit Union is honored to announce that it has been recognized as a recipient of five prestigious 2025 Best of the Best awards, presented by MemberXP, a leading customer experience program offered through CUSG. These notable accolades celebrate credit unions that are committed to delivering exceptional service and member experiences.
The 2025 MemberXP 'Best of the Best' Awards are based on insights from more than 2.6 million data points, reflecting the experiences of around 8.6 million credit union members. This comprehensive evaluation process utilizes key performance metrics, including Net Promoter Score (NPS) and Member Effort Score (MES), allowing data experts to analyze and validate results meticulously. Recognition is given to the top 25% of performers across various experiential categories, with our credit union earning top honors in:
- Best Online Banking Experience
- Best Transaction Experience
- Best Member Care Experience
- Best Mobile App Experience
- Best New Member Experience
"This recognition reflects our steadfast commitment to cultivating lasting relationships through personalized service and innovative solutions,” says Kali Cox, Visions’ Director of Member Experience. “We take pride in staying closely connected to our members’ needs, growing alongside them, and consistently striving to exceed expectations at every turn.”
The distinguished award was presented in February as an annual recognition by CUSG, honoring credit unions that consistently excel in delivering exceptional service.
About Visions Federal Credit Union
Visions Federal Credit Union is a not for profit financial institution completely owned by its members. Established in 1966, Visions proudly serves over 250,000 members in communities throughout New Jersey, New York, and Pennsylvania. Services include banking as well as auto, home, personal, and business loans. Visit www.visionsfcu.org for more information. Federally insured by NCUA. Equal Housing Lender.
ABOUT CUSG
CUSG is a leading provider of innovative software and services in the areas of human resources, marketing, technology, and financial empowerment. The organization's mission is to support businesses with the delivery of exceptional experiences for their employees and customers while also maintaining a secure and resilient environment. CUSG is home to numerous national brands, including Performance Pro, Compease, The Learning Center, MemberXP, BankingXP, Save to Win, and Love My Credit Union Rewards. Serving over 2,200 financial institutions, universities, hospitals, and other businesses nationwide, CUSG is a trusted partner in their growth and development. The company has established strategic partnerships with industry leaders such as Trust & Will, Intuit TurboTax, H&R Block, Marquis, WHITE64, AudioEye, CalcXML, and Think|Stack, enabling it to offer comprehensive solutions tailored to support diverse business strategies and needs. For more information, visit CUSG.com.
Net Promoter Score (NPS®) is a trademark of Satmetrix, Bain & Company, and Fred Reichfield.
Ref: VFCU Press Release, 2025.
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