Reading, PA – On Wednesday, October 12th, Visions Federal Credit Union celebrated the grand opening of their new Contact Center in downtown Reading, Pennsylvania.

As they expand in Berks County, Visions joined efforts to revitalize the downtown area by investing in renovations at 35 North 6th Street and adding local jobs to support their Contact Center operations. Employees at the new site assist with remote banking services including phone transactions, loan applications, Live Chat instant messaging for members using digital banking, and other financial services in both English and Spanish.

At the grand opening, Visions' Assistant Vice President of the Contact Center, Charles McKinney said, "Adding these services and employment opportunities, we're a true resource for the downtown community. We're here. We're invested in Reading, and there's so much more to come."

The newly renovated facilities include call center resources, video access pods, conference rooms, break rooms, and a private fitness center as an employee benefit. Working with Shuman Development Group, Visions' future plans for the building include a new branch near the food court, expected to open in 2023.

McKinney says, "We have enough office space here for up to 65 people and we want Reading's finest. Come join the Visions family."

Visions has local job openings with competitive pay and benefits for Contact Center Advisors, branch personnel, and more. Interested parties can visit visionsfcu.org/careers to apply online or contact TalentTeam@visionsfcu.org to learn more.
 

About Visions
Visions Federal Credit Union is a not for profit financial institution completely owned by its members. Established in 1966, Visions proudly serves over 230,000 members in communities throughout New Jersey, New York, and Pennsylvania. Services include banking as well as auto, home, personal, and business loans. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
 

Ref: Visions FCU press release, 2022.
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  • Visions Plans New Branch Near Syracuse University

    Visions will be opening their new branch at 145 Marshall St., located along the northern edge of Syracuse University’s campus. The branch, which is expected to open later in 2026, will be Visions’ third branch in Onondaga County. In addition to regional branches in Westside Syracuse and Cicero, they offer comprehensive financial services in a three-state footprint in New Jersey, New York, and Pennsylvania and serve more than 250,000 members in all 50 states and around the world.

  • Visions’ Promotes Derek Garcia to Vice President/Chief Retail Officer

    As CRO, Garcia is responsible for ensuring a holistically positive experience for all Visions members, as well as for their 300+ Branch and Contact Center employees. Garcia’s role provides a panoramic view of the larger cooperative through the perspective of these member-facing teams and requires an intimate understanding of how employees’ needs interact with members’ needs. Alongside member feedback, a large part of Garcia’s role has to do with employee feedback. “It’s important to remember that it’s not my voice, but the voice of the people I serve.”

  • Visions Hosts 60th Annual Meeting

    Three directors were elected to Visions Federal Credit Union’s Board of Directors at its 60th Annual Meeting, held at Visions Headquarters in Endwell, NY. Joseph Lau was elected to a three-year term and Jill M. Bennedum and James J. Lewis were re-elected to three-year terms on the Board. At a special reorganization meeting held immediately following the Annual Meeting, the Board re-elected Christopher H. Marion as Chairperson, Mary C. Robinson as Vice Chairperson, Denise B. Stoughton as Treasurer, and Kelly A. Roche as Secretary of the Executive Committee. The Board appointed Charles R. Sebuharara as Associate Director.

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