Accounts & Membership FAQ

  • External Transfer FAQs
    1.  How much money can I deposit or withdraw per day? Per month?
      The daily sending and/or receiving limit for external transfers is $2,500. The monthly sending and/or receiving limit for external transfers is $10,000.
    2. Is there a limit on the number of External Transfers I can process per day? Per month?
      The daily sending and/or receiving limit for external transfers is 15. The monthly sending and/or receiving limit for external transfers is 30.
    3. Is this service available to business members?
      No. This is a retail consumer service only.
    4. When will funds be withdrawn from my Visions account?
      Same day transactions process after 1PM EST, next day transactions process after 4PM EST. External Transfers are only processed on business days.
    5. Are there any fees associated with same day External Transfers?
      We do not charge members any fee for using the same day External Transfer service.
    6. How do I link my external account?
      You can link and manage external accounts securely using our integrated Instant Verification by Plaid.
    7. Can I request a limit increase on my external transfer capability?
      There are no exceptions to External Transfer limits and therefore cannot be increased. The same limits apply to all members.
    8. How do I initiate a deposit or withdrawal via an external transfer within digital banking once the account is confirmed?
      All transactions (deposits or withdrawals) can be initiated through a standard Funds Transfer within digital banking.
    9. Why would I use an external transfer instead of a Zelle® or a Member-to-Member Transfer?
      External account transfers are designed to easily move money, in larger dollar amounts than a Zelle® transaction from one account you own to another account you own. They are not designed to pay bills, transfer money to another Visions member, or pay a person back.
    10. How do I remove an external account if I’ve closed the account or otherwise no longer want it connected to my Visions accounts?
      To remove a linked External Account, open the Settings menu and select Account Preferences. Select the account and click the delete account icon.
    11. How can I stay informed about activity on my account regarding external transfers?
      Visions FCU Digital Banking provides a multitude of different alerts so that a user can easily manage all their transactions, including external transfers with a text message and/or an email. Visions recommends that the user utilizes the customizable Online Transaction Alert category to keep them informed of activity with external transfers. Additionally, there are standard security alerts regarding external transfers that are activated by default for all users.
  • How do I mail a deposit or payment to Visions?

    Visions will accept check deposits and/or payments through the mail without a transaction voucher. Be sure to properly endorse the check and include deposit or payment instructions. If the check is to be applied to a loan, include the loan name, and loan ID number, if possible.

    Please mail all deposits/payments to:

    Visions FCU
    24 McKinley Ave.
    Endicott, NY 13760

    Note: Do not send cash through the mail.

  • How do I access my tax forms online?

    Follow the steps below to view your tax forms online.

    1. Log into digital banking.
    2. Open the Services dropdown menu and select Document Center.
    3. Click View Statements and Tax Forms.
      From this menu, you'll be able to open electronic copies of your member statements, credit card statements, or tax documents such as 1099-INT for your account's dividend earnings.
       

    Please note, you must be enrolled in our free, paperless eStatements service to access your tax forms in digital banking. Enroll today!

  • How do I update my mailing address for my account?

    You may update mailing address associated with your Visions account in one of the following ways:

    • Online - Log in to Digital Banking; open the Profile and Settings menu, then select Address/Contact Info. We cannot accept address change requests via email or Live Chat.
    • By Mail-  Include an original signature with your request to our mailing address:

    Visions FCU
    24 McKinley Ave.
    Endicott, NY 13760

    Your email address and telephone number may also be changed in Digital Banking, using the same Address/Contact Info menu.

    PLEASE NOTE: This email and telephone number update is for general contact information purposes only and will not update your contact information for delivery of a temporary password or Secure Access Code for online access. To update your contact information for delivery of your Secure Access Code, open Settings ->Security Preferences ->Secure Delivery.

  • What fees am I charged if I don't regularly use my account?

    If there is no activity in your savings accounts for a period of 12 consecutive months, a $15 inactive fee is charged. The fee will continue to be charged quarterly until there is activity posted to the account.

    Note: All fees are subject to change. Visit our Service Charge Schedule for more information, located under "Helpful Info" then "Agreements" once logged into your online banking.

  • How do I change my name?

    As a Visions FCU member, if you need to change your name you may do so by providing us with:

    • A member application
    • A signed card replacement form (to change your name on your card)
    • A copy of proof of name change

    To request the appropriate forms and for further assistance, you may stop by any Visions Branch Location or reach our Contact Center at 800.242.2120 menu option 4.

  • How do I change my email address for my account?

    For your account contact information, if you would like to update your email address:

    1. Log into your Digital Banking account.
    2. Open the Profile and Settings dropdown menu.
    3. Click Address/Contact Information, then update your desired fields.

    For your Secure Access Code delivery preferences, if you would like to update your email address:

    1. Log into your Digital Banking account.
    2. Open the Profile and Settings dropdown menu.
    3. Click Security Preferences and then Secure Delivery, then update your desired fields.

    For assistance, please reach out to our Contact Center at 800.242.2120, menu option 4.

  • How do I transfer funds between myself and another Visions member or to an external bank or credit union?
    • We offer an online Bill Pay service that allows you to pay utilities or bills and also to transfer funds from your Visions account to other bank or credit union accounts. The service is free and a checking account is required
    • To transfer funds between your Visions accounts in digital banking, open the Transfers/Payments menu and complete the transfer request. Learn more about managing your money in digital banking
    • When timing is everything – send money with Zelle®. A fast, safe, and easy way to send money to people you know and trust – free in our Visions FCU Mobile app
    • Our Member-to-Member feature allows you to move funds to another Visions member's account. Open the Transfers/Payments menu then select Member to Member. In addition to passing an digital security checkpoint, you'll need to enter the recipient's Visions account number and 2-digit share ID, along with the first 3 letters of the recipient's last name. The share ID number is the identifier for the savings or checking account that you are transferring to. For example, most checking accounts are Share ID 08, and the primary savings is Share ID 01
    • Our External Transfers feature is designed to allow you to easily move money, in larger dollar amounts than a Zelle® transaction from one account you own to another account you own. While logged into your Visions account, open the Transfers/Payments menu then select one of the easy to use External account menus to add your accounts and then verify once a set of micro-deposits have been made
    • Learn about wire transfers
    • Learn about transfers and deposits to your Visions account
    • Learn about loan payments to your Visions account

    To discuss current transfer limits and other details, please call our Contact Center at 800.242.2120.

  • How do I recover my User ID or change my account password?

    Recover User ID

    If you have forgotten your User ID, follow the steps below:

    1. Visit our Digital Banking login page, or open the Visions FCU Mobile® app.
    2. Click on the Forgot User ID link.                
    3. Enter the required personal information to obtain your User ID by text or by email. 

    Reset Your Password

    If you have forgotten your password, follow the steps below:

    1. Visit our Digital Banking login page, or open the Visions FCU Mobile® app .
    2. Select Forgot Password located under the login.
    3. Follow the on-screen directions and receive a one-time access code to reset your password. The password criteria will be displayed during the process.

    Changing User ID or Password

    If you would like to change your password or User ID, simply log in to your Digital Banking account, open the Settings menu then select Security Preferences.

     

    More Help

    For complete confidential assistance, call our Contact Center for assistance at 800.242.2120, option 4.

  • How do I find out my Visions account number?

    Visions FCU takes the security of your accounts very seriously. In order to keep your information secure and protect your account, Visions will not provide account numbers or any other confidential information via email. 

    Your Monthly Account Statement

    Your monthly account statement does include your account number. 
    The number required for direct deposit or direct payments is an extended version of your account number. If you need support finding your Direct Deposit Account Number for any of your savings or checking accounts, please contact us or utilize digital banking (see details below).

    If you do not have a statement copy, you may request one at any Visions office, by telephone with our Contact Center at 800.242.2120 menu option 4, or you may enroll in eStatements!

    To sign up for eStatements, log in to your Digital Banking account and navigate to the Document Center from the "Services" menu. Follow the on-screen instructions to accept our eStatement terms and you're done!

    And don’t worry – you can still print them out or switch back to paper statements at any time. Learn more about eStatements.

    Digital Banking

    In digital banking, account numbers for savings, checking, and certificates can be found on the “Details & Settings” tab for each individual share, as shown in the image below. Please note each share's unique Direct Deposit Account Number is located beside the standard Account Number.

    screenshot of where members can find their account number in digital banking

    The MICR Line Of Your Check

    The MICR line of your checks includes your account number as illustrated below.

    Membership Card

    The Membership Card given at account opening includes your account number as shown below.

  • How do I add a joint owner?

    A Visions member can add a joint owner to an account by filling out an application, available at all Visions branch locations. You can also request an application by calling our Contact Center at 800.242.2120 menu option 4.

    To add a joint owner to an account, the application must be signed by the account owner along with all new and existing joint owners.

    Identification such as a driver's license or other proof of identity is required for the joint owner.

  • How do I download or export my transaction history?

    To download or export transaction history to Quicken or Excel Spreadsheet format, while logged into your account on a desktop or laptop, open the account tile to view the transaction history, then select the Export Arrow and choose your desired download format.

  • How do I enroll for online account access with digital banking and the Visions Mobile App?

    Setting up online access to your Visions account is easy! Follow the steps below to get started:

    1. Visit the enrollment page on our website or download our Visions FCU Mobile® app!
    2. Follow the instructions on the enrollment page, or in the App, select "Enroll here".
    3. You'll need your Visions account number, and you will be prompted to create a unique User ID and Password.

    If you are having issues setting up your account, please call our Contact Center at 800.242.2120 to speak with a representative.

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