Protecting your cards from suspicious activity
Visions has an extra fraud prevention program to protect your credit and debit card.
- You may encounter some instances where your transaction could be declined if the activity is considered extremely suspicious. If your card is denied for a legitimate transaction or if you discover unusual activity in your account, please call us at 800.242.2120.
- Always monitor your statements or review your accounts online to watch for unusual activity. If you see a suspicious transaction, be sure to contact us immediately. And we'll do the same...
- To verify transactions that seem suspicious or unusual, we may text you from our Fraud Monitoring SMS short code: (23618). We strongly encourage you to save 23618 to your phone's contacts as Visions Fraud Monitoring. That way, you'll know when it's us texting you – and not a scammer!
Learn more about fraud protection and account security.
Have you had card problems?
If you have experienced any of the following issues, please call 833.224.5785 (available 24/7):
- Lost cards
- Stolen cards
- Card disputes or unauthorized charges on your card
Prevent Card Fraud through Digital Banking Alerts and Controls
Use our convenient services available through Digital Banking to protect yourself.
Get alerts of any unusual activity or charges on your Visions debit and credit cards.
- Charges above a dollar amount you choose
- Visa® alerts
- Security alerts related to Digital Banking
Increase security with Card Controls in digital banking.
- Lock or unlock your card to allow or prevent new purchases
- Report fraudulent transactions on your card
- Order a card replacement
Learn more about digital banking.
Are you concerned about fraud or want to report a scam?
Please contact us if you believe you have received a suspicious email, text message, or phone call from Visions, or if you provided any of your personal information including your account number.
You may contact a representative in our Contact Center during normal business hours at 800.242.2120. If you'd like to report any card related fraud, please call 833.224.5785 (available 24/7).
