Visions has an extra fraud prevention program to protect your credit and debit card. You may encounter some instances where your transaction could be declined if the activity is considered extremely suspicious.

If you plan on traveling, please notify us so we can monitor your out-of-country transactions.

If your card is denied for a legitimate transaction, please call us at 800.242.2120.

And always monitor your statements, view your accounts online, or through Phone Access Teller (PAT) at 800.843.2892. If you see a suspicious transaction, be sure to contact us immediately.


Have you had card problems?

If you have experienced any of the following issues, please call 833.224.5785 (available 24/7):

  • Lost cards
  • Stolen cards
  • Card disputes or unauthorized charges on your card

Prevent Card Fraud through Digital Banking Alerts and Controls

Use our convenient services available through Digital Banking to protect yourself:

Get alerts of any unusual activity or charges on your Visions debit and credit cards

  • Charges above a dollar amount you choose
  • Visa® alerts
  • Security alerts related to Digital Banking

Increase security with Card Controls

  • Lock or unlock your card to allow or prevent new purchases
  • Set up travel notifications
  • Report fraudulent transactions on your card
  • Order a card replacement

Are you concerned about fraud or want to report a scam?

Please contact us if you believe you have received a suspicious email, text message, or phone call from Visions, or if you provided any of your personal information including your account number.

You may contact a representative in our Contact Center during normal business hours at 800.242.2120. Alternately, you may click here after hours and a representative will contact you the following business day. Please note that this email is only monitored during normal hours and we will assist you as soon as possible.