Protecting your cards from suspicious activity

Visions has an extra fraud prevention program to protect your credit and debit card. You may encounter some instances where your transaction could be declined if the activity is considered extremely suspicious.

  • If you plan on traveling, please notify us so we can monitor your out-of-country transactions
  • If your card is denied for a legitimate transaction, please call us at 800.242.2120
  • And always monitor your statements or view your accounts online.

If you see a suspicious transaction, be sure to contact us immediately. And we'll do the same...

We utilize a Fraud Monitoring SMS short code (23618) to verify transactions that seem suspicious or unusual.

Remember to save 23618 to your phone's contacts as Visions Fraud Monitoring. That way, you'll know when it's us texting you – and not a scammer! We will never attempt to verify transactions via text message using any other phone number, and we will never text message you from a 10-digit phone number.

Have you had card problems?

If you have experienced any of the following issues, please call 833.224.5785 (available 24/7):

  • Lost cards
  • Stolen cards
  • Card disputes or unauthorized charges on your card

Prevent Card Fraud through Digital Banking Alerts and Controls

Use our convenient services available through Digital Banking to protect yourself.

Get alerts of any unusual activity or charges on your Visions debit and credit cards.

  • Charges above a dollar amount you choose

  • Visa® alerts

  • Security alerts related to Digital Banking

Learn more about alerts.

Increase security with Card Controls in digital banking.

  • Lock or unlock your card to allow or prevent new purchases

  • Set up travel notifications

  • Report fraudulent transactions on your card

  • Order a card replacement

Learn more about digital banking.

Are you concerned about fraud or want to report a scam?

Please contact us if you believe you have received a suspicious email, text message, or phone call from Visions, or if you provided any of your personal information including your account number.

You may contact a representative in our Contact Center during normal business hours at 800.242.2120. If you'd like to report any card related fraud, please call 833.224.5785 (available 24/7).