Contact Us!

Have a Question?

Did you know that you can ask general questions at any time? We've created a knowledge base of Visions FCU information that you can use. If you don't find the answer from the search field below, you can submit a question to our team.

Most Requested Information
What is your routing number?
My Account Number
Visions Branch Office Phone Numbers
Debit Card & Credit Card Support
Credit Card Rewards
Loan Payment Options and Smart Pay
How do I order checks?
Personal Loan Information
How can I set up direct deposit?
Checking Accounts
Locked Out of Online Access
Online Funds Transfers
Mortgage-Loans-Savings Calculators
Coin Redemption Machines
Forgot Online User ID or Password
How do I access the Visions FCU Mobile® app?
Daily ATM Withdrawal Limit
CD Rates
External Transfer FAQ's

By Telephone:

  • Toll-Free: 800.242.2120
  • Contact Center Hours:

    Monday through Friday 8:30am - 6:00pm
    Saturday 8:30am - 2:00pm

Members using auxiliary aides and services like TTY/TDD devices are encouraged to call 711 for assistance from a TRS Communications Assistant.

By Mail:

The below address is intended for all mail correspondence to include payments and deposits.

  • Visions Federal Credit Union
    24 McKinley Avenue
    Endicott, NY 13760

By Chat:

  • To ask specific questions regarding your account, log into your online or mobile Visions account and select “Live Chat”, located in the left navigation menu. This provides a secure, encrypted connection for transmitting confidential account information.
Visions Federal Credit Union

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