Have a Question?
Ask a question using our search bar at the top of the page or check out some of the most requested information below!
Still need to get in touch? You can contact us by telephone, mail, chat, or in person! Scroll down for our contact information.
Most Requested Information
- What is my account number?
- What is my routing number?
- How do I order checks?
- How can I set up direct deposit?
- How do I access the Visions FCU Mobile app?
- Visions branch office phone numbers
- Federal holidays and office closings
- Debit card and credit card support
- I applied to work for Visions and am curious about the status of my application
- Credit card rewards
- Personal loan information
- Loan payment options and SmartPay
- Mortgage, loan, or savings calculators
- Certificate rates
- Checking accounts
- Daily ATM withdrawal limit
- Forgot online user ID or password
- Locked out of digital banking
- Online funds transfers
- External Transfer FAQ
- Coin redemption machines
Telephone
Toll-Free: 800.242.2120
Contact Center Hours:
Monday through Friday 8:30am - 6:00pm
Saturday 8:30am - 12:00pm
Members using auxiliary aides and services like TTY/TDD devices are encouraged to call 711 for assistance from a TRS Communications Assistant.
The below address is intended for all mail correspondence to include payments and deposits.
Visions Federal Credit Union
24 McKinley Avenue
Endicott, NY 13760
Chat
To ask specific questions regarding your account, log into your online or mobile Visions account and select “Live Chat”, located in the left navigation menu. This provides a secure, encrypted connection for transmitting confidential account information.
In Person
Visit any of our convenient branch locations.
