IMPORTANT! If you receive a call from a person claiming to be a Visions employee asking for your online banking credentials, card numbers, PIN, etc., please DO NOT give the information. Hang up and dial our Contact Center, 800.242.2120, during regular business hours to validate the call.

Contact Us!

Have a Question?

Did you know that you can ask general questions at any time? We've created a knowledge base of Visions FCU information that you can use. If you don't find the answer from the search field below, you can submit a question to our team.

By Telephone:

  • Toll-Free: 800.242.2120
  • Contact Center Hours:

    Monday through Friday 8:30 AM - 6:00 PM
    Saturday 8:30am - 2:00pm

By Mail:

The below address is intended for all mail correspondence to include payments and deposits.

  • Visions Federal Credit Union
    24 McKinley Avenue
    Endicott, NY 13760

By Email:

  • To ask specific questions regarding your account, log in to your online Visions account and select "Message Center", located at the top-right corner of the page, or log in using Visions Mobile App and select "Messages". This provides a secure, encrypted connection for transmitting confidential account information.

Automated Telephone Banking with Phone Access Teller (PAT):

  • Local: 607.757.9411
  • Toll-Free: 800.843.2892
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