- Struggling to pay your mortgage? Help is available., If you are experiencing difficulty making your mortgage payments then we may be able to help you. There are many resources now available and all you have to do is ask. Please call call our Member Solutions team at 800.242.2120 ext. 10270 to discuss your situation., AVAILABLE OPTIONS, The right option for you depends on your individual circumstances. Based on the information you provide, we can determine if you qualify for temporary or long term relief foreclosure alternatives, including the solutions defined below that may allow you to stay in your home:, Financial Counseling, – In-house professional staff to assist you in reviewing spending patterns, developing budgets and exploring payment alternatives, Forbearance, – Make reduced mortgage payments or no mortgage payments for a specific period of time, Note Modification, – Receive modified terms on your mortgage to make it more affordable or manageable, Refinance, – Apply for a new loan and you may be able to lock in a lower interest rate and lower your monthly payment, CASE ESCALATION, If your mortgage loan is being reviewed for one of the foreclosure alternatives listed above and you have questions or concerns, or if you wish to have your case reviewed again, please call 800.242.2120 ext. 10615 to speak with Christopher Alfarano, VP/Chief Lending Officer. If he is unavailable, be sure to leave a detailed message and we will contact you in writing to acknowledge receipt of your…
- Simply call, 833.224.5785, for 24/7 support for the following requests: Card activations Report fraud or dispute charges Report a lost/stolen card Change your PIN, Fraud / Disputes, Fraud Alert Program, If an unauthorized charge is posted and you receive no resolution from the merchant, you may dispute the charge at, 833.224.5785, . Call the number above so we may assist you with submitting disputes and inquiries into in-process disputes. You can call, 800.242.2120, and provide your mobile number to receive Fraud Alert text messages. By providing your number, you authorize Visions to notify you of suspected incidents of financial or identity fraud. HELP instructions: Text, HELP, to, 32874, for help or call, 800.242.2120, STOP instructions: Text, STOP, to, 32874, to cancel Fraud Alerts, Lost / Stolen , Replacement Card, When you report your card lost or stolen, a new card with a new 16-digit card number will automatically be issued to you. Regular card delivery via U.S. Mail is estimated at 7-10 business days. Replacement cards can also be instantly issued in most branch locations. To request a replacement card, you may log in to your Digital Banking account then select Card Controls located in the Quick Links…, 800.242.2120, menu option 4, or stop into any Visions office. , Card Pin Number, Card Status and Automatic Replacements, If you have forgotten your ATM PIN, you may reach our Contact Center at, 800.242.2120, menu option 4, or stop into any Visions office. Generally, when a card is closed due to being compromised or reported stolen, a new card is automatically issued, although there may be instances where the card cannot be automatically generated. To check the status of your new card, you may reach our Contact Center at, 800.242.2120, menu option 4., Your security is our top priority, We understand the importance of security and value your peace of mind. We have implemented an extra fraud prevention program to protect your credit and debit card but understanding how you can proactively identify fraud is important, too. Visit our Security page to learn how you can better protect yourself.
