- Due to scheduled maintenance, Send Money with Zelle will be unavailable Tuesday 5/6/25 between 12am-6am EST. We apologize for any inconvenience.
- Simply call, 833.224.5785, for 24/7 support for the following requests: Card activations Report fraud or dispute charges Report a lost/stolen card Change your PIN, Fraud / Disputes, Fraud Alert Program, If an unauthorized charge is posted and you receive no resolution from the merchant, you may dispute the charge at, 833.224.5785, . Call the number above so we may assist you with submitting disputes and inquiries into in-process disputes. You can call, 800.242.2120, and provide your mobile number to receive Fraud Alert text messages. By providing your number, you authorize Visions to notify you of suspected incidents of financial or identity fraud. HELP instructions: Text, HELP, to, 32874, for help or call, 800.242.2120, STOP instructions: Text, STOP, to, 32874, to cancel Fraud Alerts, Lost / Stolen , Replacement Card, When you report your card lost or stolen, a new card with a new 16-digit card number will automatically be issued to you. Regular card delivery via U.S. Mail is estimated at 7-10 business days. Replacement cards can also be instantly issued in most branch locations. To request a replacement card, you may log in to your Digital Banking account then select Card Controls located in the Quick Links…, 800.242.2120, menu option 4, or stop into any Visions office. , Card Pin Number, Card Status and Automatic Replacements, If you have forgotten your ATM PIN, you may reach our Contact Center at, 800.242.2120, menu option 4, or stop into any Visions office. Generally, when a card is closed due to being compromised or reported stolen, a new card is automatically issued, although there may be instances where the card cannot be automatically generated. To check the status of your new card, you may reach our Contact Center at, 800.242.2120, menu option 4., Your security is our top priority, We understand the importance of security and value your peace of mind. We have implemented an extra fraud prevention program to protect your credit and debit card but understanding how you can proactively identify fraud is important, too. Visit our Security page to learn how you can better protect yourself.
- Domestic and International Travel with Visions and Visa®, Fraud monitoring helps to protect you, both in the states and abroad. We encourage you to review the following security reminders before traveling with your Visions, debit card, or, credit card, ., With our advanced fraud detection systems, "travel flags" are a thing of the past. We have a fraud prevention program to protect your credit and debit card, whether it be at home or during international travel. Because of this fraud protection, there may be some instances where your transaction could be declined if the activity is considered extremely suspicious. When we need to verify…, Security Tips and Best Practices, Before traveling:, Ensure we have your current contact information, especially phone, email, and mailing address Save our Fraud Monitoring short code (23618) in your phone contacts Pack two types of cards in case one does not work or is not accepted Buy foreign currency or travelers checks before you leave Set up Alerts in digital banking. Not enrolled yet? Click here. Review your credit card's guide to benefits if…, While traveling:, Instead of swiping your card at a point of sale, you should insert your chip or use or tap-to-pay whenever possible - Look for this Contactless payment symbol at checkout Have a backup plan and carry multiple forms of payment. Foreign banking systems can be very different from ours Monitor your accounts in digital banking for any unusual activity, and always review your eStatements Lost or…, 833.224.5785, Remember, we will never call you and ask you for your PIN, digital banking password, or Secure Access Code., How do I know if a text message is legitimate?, Here's a, complete list, of authentic numbers used for Visions-related text messages and transaction verifications: 23618 – Debit/Credit Card transaction verification and fraud monitoring 86434 – Digital banking login and transaction verification 833.845.2800 – Zelle ® transaction verification 777208430004 – Bill Pay transaction verification 83281 – Visions Loan Payments and reminders If you’re ever unsure if a text…, 800.242.2120, to verify the information. , Are you concerned about fraud or want to report a scam?, Please contact us if you believe you have received a suspicious email, text message, or phone call from Visions, or if you provided any of your personal information including your account number. You may contact a representative in our Contact Center during regular business hours at, 800.242.2120, . If you'd like to report any card related fraud, please call, 833.224.5785, (available 24/7).
- Protecting your cards from suspicious activity, Visions has an extra fraud prevention program to protect your credit and debit card. You may encounter some instances where your transaction could be declined if the activity is considered extremely suspicious. If your card is denied for a legitimate transaction or if you discover unusual activity in your account, please call us at, 800.242.2120, . Always monitor your statements or review your accounts online to watch for unusual activity. If you see a suspicious transaction, be sure to contact us immediately. And we'll do the same... To verify transactions that seem suspicious or unusual, we may text you from our Fraud Monitoring SMS short code: (23618)., We strongly encourage you to save 23618 to your phone's contacts as Visions Fraud Monitoring, . That way, you'll know when it's us texting you – and not a scammer !, Learn more about fraud protection and account security, ., Have you had card problems?, If you have experienced any of the following issues, please call 833.224.5785 (available 24/7): Lost cards Stolen cards Card disputes or unauthorized charges on your card , Prevent Card Fraud through Digital Banking Alerts and Controls, Use our convenient services available through Digital Banking to protect yourself., Get alerts of any unusual activity or charges on your Visions debit and credit cards., Charges above a dollar amount you choose Visa® alerts Security alerts related to Digital Banking Learn more about alerts., Increase security with Card Controls in digital banking., Lock or unlock your card to allow or prevent new purchases Report fraudulent transactions on your card Order a card replacement Learn more about digital banking. Are you concerned about fraud or want to report a scam? Please contact us if you believe you have received a suspicious email, text message, or phone call from Visions, or if you provided any of your personal information including your…
